Frequently Asked Questions

Find answers to common questions about our platform.

Getting Started

How do I create my first course?

You can upload SCORM 1.2 courses directly from your admin dashboard. Simply click "Upload Course", select your SCORM package, and our system will automatically configure it.

How long does it take to set up the platform?

Most organizations are up and running within 30 minutes. Upload your course, create learner profiles, and start assigning courses.

Do I need technical skills to use the LMS?

No, our platform is designed to be intuitive for non-technical users. All features are accessible through a simple point-and-click interface.

SCORM

What SCORM versions are supported?

We fully support SCORM 1.2. SCORM 2004 support is available on Enterprise plans.

Will my existing SCORM courses work?

Yes, virtually all SCORM 1.2 courses will work without modification. If you encounter any issues, our support team can help troubleshoot.

How is learner progress tracked?

We track all SCORM CMI data including lesson status, score, time spent, and suspend data. All data persists across sessions.

Certificates

When are certificates issued?

Certificates are issued automatically when a learner completes a course, or you can issue them manually.

Can I customize certificate templates?

Yes, on Professional and Enterprise plans you can customize certificate templates with your branding.

How do learners access their certificates?

Learners can download certificates from their dashboard after course completion. They can also share verification codes for credential verification.

Reports

What reports are available?

We offer learner progress reports, course analytics, enrollment summaries, and certificate tracking reports. Custom reports are available on Enterprise plans.

Can I export reports?

Yes, all reports can be exported as CSV, Excel, or PDF. You can also schedule automated report delivery.

How often are reports updated?

Reports are updated in real-time as learners progress through courses.

Accounts

How many user accounts can I create?

Starter plans allow up to 100 learners. Professional and Enterprise plans allow unlimited learners.

Can I integrate with Active Directory?

Yes, LDAP and Active Directory integration is available on Professional and Enterprise plans.

How do I reset a learner's password?

Admins can reset learner passwords from the user management dashboard. Learners can also use the forgot password link on the login page.

Support

What support is included?

All plans include email support. Professional and Enterprise plans include priority support and phone support.

Is there a service level agreement (SLA)?

Enterprise plans include an SLA with guaranteed response times. Standard plans do not include an SLA.

Can I get training for my team?

Yes, we offer onboarding training for all plans. Enterprise customers receive personalized training sessions.